I HAVE A PROBLEM WITH THE PRODUCT RECEIVED, WHAT DO I DO?
If you received your order and have a query about the product, please reach out to the brand directly.
If it is about the delivery, please review our FAQs below - many of the most common questions are answered there.
I MISSED MY PARCEL. WILL THE DRIVER MAKE A SECOND ATTEMPT TODAY
The driver will be unable to return to you on the same day. Your parcel will automatically be returned to our hub. The tracking link shared via email and WhatsApp/SMS will be updated with details about the next attempt, within 24h.
MY PARCEL IS MISSING.
We regret to hear that you did not receive your delivery. To begin, check the status of your delivery. If you require additional assistance, please contact our customer service team via the get help button below.
Our customer service department is open Monday to Sunday from 9 AM to 5 PM.
WHEN WILL MY ORDER ARRIVE?
The tracking link you received by email and WhatsApp / SMS provides real time updates on your delivery, including an estimated time of arrival.
I HAVE NOT RECEIVED MY ORDER WITHIN THE ESTIMATED TIME FRAME.
We are sorry to hear that you have not received your package yet. Please try contacting the driver directly via the tracking link provided in the confirmation email and WhatsApp/SMS.
In case you are unable to reach the driver, please contact our Customer Service team on the get help button, and our team will be happy to assist you.
CAN I RESCHEDULE OR CHANGE THE DELIVERY ADDRESS?
You may be able to change the delivery address or date, depending on the status of your order. This is only possible for same-day and overnight deliveries; we cannot change instant delivery addresses while in flight due to rider safety.
Click here to make a change to your order.